PAYMENT & REFUND

For security reasons, vietpowertravel.com accepts payments via the following methods:

Credit Card Payment

We accept VISA and MASTERCARD. Please note:

• A 3% bank fee surcharge applies for card payments.

• After receiving your documents, we will send you an invoice via WhatsApp or email for your records.

Steps to complete the payment process:

1. Print and complete the Authorization Letter with all required details.

2. Provide:

   • A copy of both sides of your credit card

   • A copy of the passport’s first page (showing identity & photo)

3. Print and complete the Approval Letter (leave the date blank).

4. Kindly note: The charge will appear as Vietpower Travel on your card.

5. Send the above forms and copies via WhatsApp: (+84) 947 522 266 or scan and email to sales@vietpowertravel.com.

Bank Transfer & Cash

• Cash payments: No additional fees.

• Bank transfer: Any bank charges must be borne by the customer.

• Bank account details will be provided upon request.

📩 Contact: sales@vietpowertravel.com

Western Union

For payments via Western Union, please contact:
📩 sales@vietpowertravel.com

Child Policy

In general, our child pricing policy is applied as follows. However, depending on the services you book with Vietpower Travel, our consultant will provide the exact child price for each specific booking.

• Under 5 years old: Free of charge for the full land tour when accompanied by at least two fully paying adults and sharing the same bed. Airfare is applied according to the airline’s policy.
• From 5 to under 8 years old: 50% discount on the full land tour when accompanied by at least two fully paying adults and sharing the same bed. Airfare is applied according to the airline’s policy.
• From 8 to under 12 years old: 75% of the total tour cost when accompanied by at least two fully paying adults and sharing the same bed.
• 12 years old and above: Charged as an adult.

Note: In all cases above, if an extra bed is required, the cost will be charged as an adult.

Tour Cancellation Policy and Fees

If you decide to cancel your tour after the booking has been confirmed and full payment has been made, Vietpower Travel’s cancellation policy will depend on the type of services you booked and the cancellation/refund policies of each service provider (such as airlines, hotels, etc.). In general, cancellation fees are applied as follows:

• Cancellation more than 45 days before departure: 10% of the total tour cost.
• Cancellation 21 – 44 days before departure: 20% of the total tour cost.
• Cancellation 5 – 20 days before departure: 30% of the total tour cost.
• Cancellation 1 – 4 days before departure: 50% of the total tour cost.
• No-show or cancellation without prior notice: 100% of the total tour cost.

Note: In case of cancellation, please contact your Vietpower Travel consultant as soon as possible to discuss the reason and specific cancellation terms based on the services and booking details. Vietpower Travel always strives to find the most satisfactory solution for both parties.